Promoted articles
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Our Zendesk theme Flatrock is a perfect basis for a bespoke help center. It can be branded according to your company style guide and customized to meet all your unique needs in visual design and help center functionality. Look at these Zendesk Guide examples that are based on the customized Flatrock theme.
Want to see more Zendesk Guide examples?
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Explore the Lotus Themes world and learn more about us, our products, our services, and our themes’ great potential.
About us
Lotus Themes is your destination for well-developed themes for your Zendesk Guide Help Center and all related services. We sell our templates as digital downloads. Within a short time, Lotus Themes has become a leader in outstanding theme creation and Zendesk customization. We are trusted by big and successful companies such as Dropbox, SimilarWeb, Booking.com, Imgur, Deloitte, JetBrains, Zapier, Lyft, and even Zendesk.
Lotus Themes company is a Zendesk-certified partner
We’re proud to be an official Zendesk partner and strive to make customer relationships even better!
Our themes
All of our themes are responsive and are designed to work seamlessly on both fullscreen and portable devices. They are created using the most modern technologies. All the original features and tools of Zendesk are available and fully supported in our themes. Moreover, we provide an extra library to extend the Knowledge Base and Community with some cool visual components and features.
All templates we offer are provided with editable source files and can be customized according to your needs. As long as you’re the owner of the Help Center, templates can be used without any time limit. Read what you can and what you can not do with the themes.
Our services
We provide our customers with all related services such as Installation, Customization, etc.
If you would like, you can install your theme on your own.
However, if you prefer not to spend time installing your theme, we can do this for you. You will need to provide us with temporary admin access to carry out the installation.
Installation service FAQThe Customization service is a convenient and fast way to make your Help Center completely meet your requirements. The cost of this service depends on the level of the task difficulty and is calculated individually in each case.
Customization service FAQIf you have any other needs related to Zendesk such as app development, integration, consulting, agent training, setup, configuration, etc., just let us know.After the job is done, we create a demo Help Center where you can check all the changes made. Afterward, we install the modified theme on your Zendesk Guide Help Center where everything can be tested again but with the real content in the preview mode. Only after that and when you are ready, we publish the final theme.
Our advantages
- The major benefit of purchasing our themes and services is the price: you get a high-quality design at a reasonable price. You don't have to hire a web designer, web design studio, or specialists who know Zendesk architecture.
- The second advantage is the time frame: you get a theme from our catalog immediately after making the payment. If you need the customization service, it usually takes 5-10 business days. If you hire other teams or specialists without Zendesk expertise, it usually takes anything between five to fifteen business days for a good designer to create web pages of similar quality, and from five to fifteen business days for a good web developer to code them.
- Zendesk is our specialty. Thanks to our deep knowledge and expertise, we can guarantee high-quality results faster, cheaper, and better than freelancers, web studios, or direct competitors. We know every detail of Zendesk, even the smallest ones, and don't miss anything. Moreover, we provide an extra library to extend the Knowledge Base and Community with some cool visual components and features.
Tip
Take a look at the comparison table to get more details.
About Zendesk Help Center
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Rest assured that we provide you with the best services as Lotus Themes is one of the certified Zendesk partners.
Lotus Themes company is a Zendesk-certified partner
We’re proud to be an official Zendesk partner and strive to make customer relationships even better!
That's what Zendesk says about their partners:
"To ensure you have the best possible experience with Zendesk, we have a team of partners around the world with excellent technical skills and a deep understanding of our products. Whether you need consulting, technical assistance, custom development or any other services with Zendesk, you will find a knowledgeable partner to help you in our partner network."
https://www.zendesk.com/support/partners/ -
Zendesk Guide templates from Lotus Themes are ideal for both beginners and experienced developers because they are easy to use, maintain, and customize. You can make basic changes without coding skills, whereas some knowledge of HTML and CSS allows you to create a bespoke help center that meets all your needs.
This option is available for customers with Guide Professional, Enterprise, or Legacy plans.
TipYou can make changes at any time after the purchase or after we finish work for you.
Theme installation
You can install your new theme fast and in a hassle-free manner. Follow the instructions in our step-by-step Theme installation guide, and your Zendesk help center will be up and running in no time. Need help installing the theme? You can order our free installation service.
No-code changes
Our themes have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). All you need is the Zendesk theme editor to make these changes. If you prefer not to do customization yourself, order this service from us.
The Appearance section of the Customize design panel lets you brand your Zendesk Help Center on your own and change the following elements without coding:
- Name of your Help Center;
- Logo;
- Favicon;
- Main colors;
- Fonts;
- Icons;
- Main hero image (in case the theme contains it);
- Home page layout;
- Colors for formatting components;
- Social media links.
Code changes
If you have the basics of HTML and CSS, you can customize our themes for the Zendesk Guide at any time. You get access to the source code that’s easy to read and modify for other developers.
As all our templates follow the industry code standards, and are well-optimized, theme maintenance and customization will be easy. Even if you messed something up, you could quickly fix the problems.
- Colors;
- Fonts;
- Icons (we usually use Streamline Icons, but it is possible to use any others as well);
- Links;
- Logo return URL;
- Header;
- Footer;
- Layout changes. For example, the number of columns;
- Anything else...
Note
If you change the theme on your own we will be unable to install all further updates of the theme, and support of the theme will not be available.
Changes via Lotus Themes
If you prefer not to spend time on the job, we have the Customization service.
We will create a demo Help Center where you can check out all the changes we've made. Afterward, we will install the modified theme on your Help Center where you can test everything again but with your real content in the preview mode. Only after that, and when you are ready, you can publish the theme.
The best way to start is to complete our questionnaire. It will take you a couple of minutes and will help us to understand your case and recommend the best solution.
You can also contact us via hello@lotusthemes.com
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Our themes offer a diverse range of layout styles designed to showcase categories, sections, and articles within your help center in a visually appealing and organized manner.
Whether you're aiming for a more traditional look or seeking a modern, dynamic presentation, our layout options cater to every preference. Furthermore, these layouts are designed with flexibility in mind, allowing for easy customization and adjustments through the theme settings. This means you can effortlessly change the appearance and structure of your help center's content display to match your brand's aesthetic or to improve user navigation, ensuring a seamless and engaging experience for your visitors.
Typical homepage structure
Usually, homepages in our themes have the following customizable and configurable blocks:
- Info block
- Custom blocks
- Promoted articles
- Recent activities
- Contact Boxes
- CTA
You can adjust their appearance in the theme settings.
To change the homepage layout
- In the Zendesk Guide, click the Customize design icon in the sidebar.
- Click Customize on the theme you want to edit.
- In the Settings panel, select Homepage layout.
- Select preferred layout options for the info block, categories/sections, promoted articles, etc.
- Click the Publish button to save the changes.
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Need deep adjustments? This service is what you need.
Questions
Our Customization service is a convenient and fast way to completely change your Help Center's appearance according to your company's corporate standards. Explore some details below.
What is included?This service is developed to completely meet all your requirements.
For example, we can make your Help Center look like a part of your main website, copy the header and footer, change any elements or the full layout of the theme, and much more.
You can choose one of the three packages that meet different needs: from basic branding or minor edits to a tailor-made help center.
Open product pageHow much will it cost?You can choose one of the three packages: Starter, Advanced, and Unlimited. Starter and Advanced cover pre-set changes and have a fixed price. The Unlimited package allows adding any changes, and its cost depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us understand your case and recommend the best solution. You can also contact us via the ticket form.
How long will it take?The Starter Zendesk customization takes around 1–5 working days. For more complex projects, it depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form.
How are the changes deployed?We create a demo Help Center where you can check all the changes made. Afterward, we install the chosen theme on your Help Center where you can test everything with your real content in preview mode. You check the changes and publish everything when you are ready. The changes are published immediately.
Can it be purchased later?There is no problem in buying it later as a separate order. You can do it whenever you want.
Can my existing theme be customizedWe don't customize themes created by other developers.
We always use one of our themes as a basis. It is reasonable because they are already completely responsive and properly tested. If you have any preferences, just let us know what theme you are interested in. If you have your design, please share it with us, and we will recommend what theme is the best as a basis for customizations.
The best way to start is to complete our questionnaire. It will take a couple of minutes and help us understand your case and recommend the best solution. You can also contact us via the ticket form.
Can I customize a theme on my own?You’re certainly more than welcome to give it a try. But this really depends on your level of experience with Zendesk and web development. All Zendesk templates we offer are with editable source files and can be customized according to your requirements.
Please note that all future updates to the theme will not be available for automatic installation and support of the theme will not be available either.
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For your convenience, there is a free Installation service.
You can also install your Zendesk help center custom theme by yourself if you like. It is rather simple. Use the following instructions.
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In Guide, click on the Customize design icon in the sidebar.
The Theming Center page opens.
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Click the Add new theme in the upper-right corner.
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Click Import theme.
Find and select your theme file.
The theme is imported and appears on your Themes page.
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Click the Customize button on the theme you would like to preview.
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Click the Help Center link at the top bar panel to test the new theme with your real content in preview mode.
Your Help Center visitors see the previous theme since the new one is not published yet.
- You can preview what different pages look like if you choose the corresponding page in the Templates menu.
- You can also test the theme as an end-user, anonymous, or agent by clicking the Preview role menu at the top bar panel and selecting the corresponding role.
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Publish the theme. When you're ready to implement the changes, go back to Guide admin.
Click the Settings icon on the theme image and select the Set as live theme option. Confirm this action.
Note
You may not see the Submit a request button because you are logged in as the agent. You can view the theme as an end-user or anonymous if you select the corresponding option in the Preview role dropdown.
Alternatively, you can enable access request forms for your agents.
Note
If you want to embed videos or use article formatting components, you must allow unsafe content within your Zendesk Guide settings.
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The variety of possible changes is amazing, you will be surprised how many of them we have for you. Just take a look! This article contains visual component samples included in our themes with explanations on how you can use them to extend your Help Center content.
Table of content
- Accordions
- Tabs
- Font sizes
- Code blocks
- Quote
- Descriptions
- Lists
- Links
- Tables
- Callout blocks
- Images
- Videos
- Font Awesome
Accordions
Accordions are useful when you need to toggle between hiding and showing large amount of content:
Accordion itemLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Accordion itemLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Accordion itemLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Tabs
Tabs are perfect for displaying different subjects in your article!
Mauris ipsum. Nulla metus metus, ullamcorper vel, tincidunt sed, euismod in, nibh. Quisque volutpat condimentum velit. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Nam nec ante. Sed lacinia, urna non tincidunt mattis, tortor neque adipiscing diam, a cursus ipsum ante quis turpis.Proin quam. Etiam ultrices. Suspendisse in justo eu magna luctus suscipit. Sed lectus. Integer euismod lacus luctus magna. Quisque cursus, metus vitae pharetra auctor, sem massa mattis sem, at interdum magna augue eget diam. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Morbi lacinia molestie dui. Praesent blandit dolor. Sed non quam. In vel mi sit amet augue congue elementum. Morbi in ipsum sit amet pede facilisis laoreet. Donec lacus nunc, viverra nec, blandit vel, egestas et, augue. Vestibulum tincidunt malesuada tellus.Font sizes
This is a Zendesk huge size or Header 2
This is a Zendesk large size or Header 3
This is a Zendesk medium size or Header 4
This is a header 5
Small size
This is normal text. Lorem ipsum is a pseudo-Latin text used in web design, typography, layout, and printing in place of English to emphasize design elements over content. It's also called placeholder (or filler) text.
Code block
This is what a code looks like:
<!DOCTYPE HTML> <html> <head> <meta charset="utf-8"> <title>HTML</title> </head> <body> <p>Lorem ipsum dolor sit amet. </p> </body> </html>
Quotes
"Here's a really fancy quote. Can you believe what they say about us? Here's a really fancy quote. Can you believe what they say about us? Here's a really fancy quote. Can you believe what they say about us?"
Learn how to use quote styles.
Description lists
Default description list
- Euismod
- Vestibulum id ligula porta felis euismod semper eget lacinia odio sem nec elit.
- Donec id elit non mi porta gravida at eget metus.
- Malesuada porta
- Etiam porta sem malesuada magna mollis euismod.
Horizontal description list
- Description lists
- Such a description list is perfect for defining terms.
- Euismod
- Vestibulum id ligula porta felis euismod semper eget lacinia odio sem nec elit.
- Donec id elit non mi porta gravida at eget metus.
- Malesuada porta
- Etiam porta sem malesuada magna mollis euismod.
Learn how to use description lists.
Lists
Bullet/unordered list
- bullet list one
- bullet list two
- bullet list three
- bullet list four
- enclosed element one
- enclosed element two
Bullet colored list
- bullet list one
- bullet list two
- bullet list three
- bullet list four
Ordered list
- bullet list one
- bullet list two
- bullet list three
- bullet list four
- enclosed element one
- enclosed element two
Ordered list with colored numbers
This type of list is a great way to display content with longer, step-by-step instructions, descriptions, etc.
- Mix flour, cinnamon, salt, and starch in a bowl.
- Whip the eggs with sugar for 3-4 minutes with an electric wire whisk. The mixture should lighten a little and increase in volume.
- Continuing to whisk, gradually add the flour mixture into the egg mixture. Whisk until it is a homogeneous mass.
- Peel the apples and cut them into small cubes.
- Put in the oven, preheated to 180 degrees, and bake for 30-40 minutes depending on the features of your oven. As soon as the apple pie is covered with golden crust, check the readiness of the dishes with a toothpick.
- Mix flour, cinnamon, salt and starch in a bowl.
- Whip the eggs with sugar for 3-4 minutes with an electric wire whisk. The mixture should lighten a little and increase in volume.
- Continuing to whisk, gradually add the flour mixture into the egg mixture. Whisk until it is a homogeneous mass.
- Peel the apples and cut them into small cubes.
- Put in the oven, preheated to 180 degrees, and bake for 30-40 minutes depending on the features of your oven. As soon as the apple pie is covered with golden crust, check the readiness of the dishes with a toothpick.
Tables
Month Savings January $100 February $80 March $90 Callout blocks
Success callout
This is a success callout
I'm a success callout!
Info callout
This is an info callout
I'm a neutral info callout!
With dashed border:
Warning-callout
This is a warning callout
And now I'm going to tell you something very important! Pay attention to me!
Danger callout
This is a danger callout
And here there's some critical information you have to know!
Images
By default, images don't have any borders:
But if you want, they can be framed:
Or they can have shadow:
Or they can even have overlay:
Image Lightbox
It's possible to open a larger version of the image in the lightbox:
Videos
Video in a lightbox:
Font Awesome icons
Font Awesome is a variety of scalable vector icons that can instantly be customized — size, color, shadow, and other changes that can be done with the power of CSS.
You can use any of 650+ icons free of charge anywhere in your Help Center (layout, articles, etc.). They are already included in all our themes. Find all Font Awesome icons and their codes on this page.
Font Awesome inside the text
It is rather easy to insert a Font Awesome icon in any text of your Help Center . Font Awesome is completely free for commercial use. The icons are vector, which means they're gorgeous on high-resolution displays . It is very easy to make your own design by changing icons' color, size, shadow, and anything that's possible with CSS .
Font Awesome titles
Additionally, you can use any icons from Font Awesome library to make your titles more eye-catching.
Title with a motorcycle
Title with a calculator
Title with binoculars
Title with a heartbeat
And not only your titles:
Tomorrow we will run faster, stretch out our arms further... And then one fine morning So we beat on, boats against the current, borne back ceaselessly into the past.
Animate them!
And mix them:
fa-twitter and fa-square-o
fa-flag and fa-circle
fa-terminal and fa-square
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Getting StartedQuestions about Lotus Themes products and servicesSee all articles
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TroubleshootingGuidelines in case something goes wrongSee all articles
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Purchasing QuestionsAll you need to know about shopping at Lotus ThemesSee all articles
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Usage GuidesInstructions related to themes installation and usageSee all articles